FAQ

What is the shipping time for your products?

We take 1-3 days to process your order and then 10-18 days to deliver for more details check our shipping policy.

 

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

 

Do you provide tracking information?

Yes, please wait 3 days after your order and ask us via email at boxystrapscontact@gmail.com

  

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address: boxystrapscontact@gmail.com and we will send you a similar replacement item as soon as possible.

  

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us at the following email address

 

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the request is made within 30 days of the order date. For more information, please read more about our refund policy